Every coach eventually encounters difficult clients. The resistant one, the overly dependent one, the boundary-pusher. How you handle these situations determines whether you burn out or grow stronger.
Types of Difficult Clients
The Resistant Client
They booked coaching but fight every suggestion. They have excuses for everything. Nothing works for them.
Approach: Get curious, not frustrated. "I notice you have concerns about this approach. What would work better for you?" Sometimes resistance masks fear.
The Dependent Client
They text constantly, need validation for every decision, can't function between sessions.
Approach: Redirect to self-reliance. "What would you tell a friend in this situation?" Build their confidence to trust themselves.
The Boundary-Pusher
They run over session times, expect immediate responses, blur professional lines.
Approach: Reinforce boundaries firmly and consistently. "I care about supporting you, and our work is most effective within these guidelines."
The Chronic Canceler
They book sessions and frequently no-show or cancel last-minute.
Approach: Address the pattern directly. "I've noticed several cancellations. Is coaching still a priority? What's getting in the way?"
General Strategies
- Don't take it personally - Their behavior reflects their struggles, not your worth
- Name what you see - "I notice you seem frustrated today"
- Maintain your center - Your calm helps them find theirs
- Revisit the coaching agreement - Come back to shared expectations
- Know when to refer out - Some issues require therapy, not coaching
When to End the Relationship
Sometimes the kindest thing is to stop working together:
- The client needs support beyond coaching scope
- Continued work would harm rather than help
- Trust has broken down irreparably
- Your own wellbeing is significantly impacted
End professionally, offer referrals, and document your reasoning.